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Professional Standards

 
 
 
 

Strict codes of conduct

In an industry plagued by poor service standards, it is important to choose an honest, professional, regulated estate agent. Our reputation is of the utmost importance to us and we are committed to delivering an excellent, reliable and proactive service of which we can be proud.

We ensure that all of our staff are trained to the highest possible standards to ensure you receive sound legislative knowledge and practical experience to ensure that you comply with all of the necessary legal requirements. Whether you are selling, buying, letting or renting a property, it is vital that you choose an estate agent that is a member of the industry%u2019s leading bodies.

At Jezzards, we promote a culture of integrity which is why we are proud to follow the strict codes of practise of The Property Ombudsman as well as being Propertymark Protected and the members of the London Rental Standard, to give you peace of mind that you will receive, honest professional advice, coupled with an unrivalled level of customer service.

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Why use a Protected Estate Agent?

 

Every year, unlicensed estate agents cost the general public thousands of pounds because they don%u2019t have protective measures in place to guarantee your money. A licensed estate agent is qualified and is required to keep up to date with the latest developments in the market and with the ever changing legislation affecting the sales and lettings industry. Without this knowledge and expertise you may be badly advised or mislead - or you may even suffer a financial loss as a result.

A licensed estate agent abides by the strict codes of practise as well as rules of conduct. This means you can be assured that the service you receive is to the highest of standard and your enquiry will be dealt with professionally and fairly. In the unlikely event that things go wrong, a licensed estate agent has a written complaints procedure. If you are not completely satisfied with the service you have received from a licensed estate agent and cannot resolve the issue directly, you have the option of taking your complaint to independent adjudication and redress through The Property Ombudsman.

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Safe Guarding Your Money

As Propertymark Protected agents, we are required to maintain a specially designated bank account to receive and hold client money separate from our business or office accounts and to be a member of an appropriate client money protection scheme. Our client money protection scheme automatically covers any relevant money held in our designated client account from misappropriation.

It is vital that you know you are placing your trust in a professional, honest, qualified estate agent and that your money is safe; that it will be handled honestly and apportioned properly. Ensure you always use a licensed estate agent with integrity to safe guard your money.

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The Property Ombudsman

As a member of The Property Ombudsman, we abide by the code of practice for residential sales and the code of practise for residential lettings which has been approved by the Trading Standards Institute under the Consumer Codes Approval Scheme. All of our staff are made familiar with the codes of practise of The Property Ombudsman as well as our comprehensive internal complaints procedure.

All estate agents are required to register with an Estate Agent Redress Scheme which can investigate complaints from members of the public. The Property Ombudsman is an approved scheme under the Consumers, Estate Agents and Redress Act 2007. For further information, please visit www.tpos.co.uk.

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Propertymark Protected

We are a Propertymark Protected agent for residential sales and lettings. In what is becoming an increasingly complex process, our qualified team have the legislative knowledge and practical experience to ensure our customers are up-to-date and comply with all the necessary legal requirements in property.

Only by working with a Protected member of Propertymark, like Jezzards, will customers be properly protected as all of our client money is completely protected; Our qualified teams are required to keep up-to-date with any changes in legislation and industry issues, meaning that we can offer professional advice to our clients and ensure that they are made aware and protected against any changes in legislation; and Propertymark estate agents are experienced and trained professionals who abide by a nationally recognised Code of Practice.

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Tenancy Deposit Scheme (TDS)

Since 6th April 2007, it has been a legal requirement for all deposits held in respect of Assured Shorthold Tenancies to be held with either an insurance based or custodial statutory Tenant Deposit Protection schemes. As members of The Dispute Service (one of the three scheme operators), an insurance based scheme, our commitment increased in October 2010 in line with legislative changes, when the Assured Shorthold threshold rose to include tenancies up to ?100,000.00 in rent per year.

The TDS is a multi-award winning provider of tenancy deposit protection, meaning both tenants and landlords alike are afforded with the benefit of an alternative deposit arbitration service where needed, authorised by the Department for Communities and Local Government.

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Free Instant Property valuation

Whether you are ready to sell or let your property or if you are just curious as to what value your property might achieve in the current market, our online valuation tool will give you an instant estimated value of your property. For a more accurate property valuation, based on our local market knowledge, you will also be given the option of scheduling a free, no obligation market appraisal with one of our team of trained property professionals.

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Why choose Jezzards

Whether you are buying, selling, renting or letting, you couldn%u2019t have made a better choice than Jezzards.

But don%u2019t just take our word for it; Customers review our services on the independent review site Feefo, where you can see what we are really all about.

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So whether you are thinking of selling your property for the first time or you're an experienced seller looking for a new estate agency service, please get in touch to discuss your requirements.

Remember, should you ever need to contact us, our customer service centre is available for you, 24 hours a day, 7 days a week on 03330 433 633.

 

What our clients say about us

  • " Jezzards managed to let my property within four day's of commencement of marketing activity. I found both Sam and Tiernan to be proactive, professional and approachable, and the impression I have garnered is that one will be in good hands with this company. These are the first agents I have used that employ professional photographers, which I found impressive and is in itself symbolic. In short, so far so good. "

    Gideon, Feltham April 2018
  • " I was provided a thoroughly professional service throughout, kept up to date and consulted on every aspect of the marketing of the property, the viewings and feedback, the offers and all the way through to the sale of the house itself. I found everyone I dealt with to be friendly, courteous and highly professional including Tiernan and Abigail who were active in the sale and especially Lowen who was always an absolute pleasure to talk to and who did a fantastic job on securing the sale on the house at a price I was very happy with. I would have absolutely no hesitation in recommending Jezzards and was extremely thankful to them for dealing with everything so well in what was a difficult time personally. "

    Rob, Hampton April 2018
  • " I found Jezzards Estate Agents incredibly professional and their service outstanding, in particular Abigail Ramsey whom I dealt with. Their advertising is of very good quality and it includes the virtual tour which is an excellent addition to the photos and the floor plan. The whole process was very smooth and I was being kept informed and updated on a regular basis. I would highly recommend Jezzards to anyone looking to buy or sell a property. Their professional attitude, friendliness, very personal and attentive approach together with a great knowledge of the market makes them one of the best agents I’ve ever dealt with. "

    Edyta April 2018
  • " I am really happy with my experience with jezzards. They done everything within their power to ensure my property was rented.. this included over 25 viewings attended by sam or tiernan. Great job "

    Benjamin, Ashford March 2018
  • " Excellent customer service, all staff very helpful polite and professional at all times, I would highly recommended Jezzards as an estate agent ! "

    Sandra March 2018
 
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