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Professional Standards


Strict codes of conduct

In an industry plagued by poor service standards, it is important to choose an honest, professional, regulated estate agent. Our reputation is of the utmost importance to us and we are committed to delivering an excellent, reliable and proactive service of which we can be proud.

We ensure that all of our staff are trained to the highest possible standards to ensure you receive sound legislative knowledge and practical experience to ensure that you comply with all of the necessary legal requirements. Whether you are selling, buying, letting or renting a property, it is vital that you choose an estate agent that is a member of the industry's leading bodies.

At Jezzards, we promote a culture of integrity which is why we are proud to follow the strict codes of practise of The Property Ombudsman as well as being ARLA Propertymark Protected, to give you peace of mind that you will receive, honest professional advice, coupled with an unrivalled level of customer service.

Why use a Protected Estate Agent?

Every year, unlicensed estate agents cost the general public thousands of pounds because they don't have protective measures in place to guarantee your money. A licensed estate agent is qualified and is required to keep up to date with the latest developments in the market and with the ever changing legislation affecting the sales and lettings industry. Without this knowledge and expertise you may be badly advised or mislead - or you may even suffer a financial loss as a result.

A protected estate agent abides by the strict codes of practise as well as rules of conduct. This means you can be assured that the service you receive is to the highest of standard and your enquiry will be dealt with professionally and fairly. In the unlikely event that things go wrong, a licensed estate agent has a written complaints procedure. If you are not completely satisfied with the service you have received from a licensed estate agent and cannot resolve the issue directly, you have the option of taking your complaint to independent adjudication and redress through The Property Ombudsman.

Safe Guarding Your Money

As ARLA Propertymark Protected agents, we are required to maintain a specially designated bank account to receive and hold client money separate from our business or office accounts and to be a member of an appropriate client money protection scheme. Our client money protection scheme automatically covers any relevant money held in our designated client account from misappropriation.

It is vital that you know you are placing your trust in a professional, honest, qualified estate agent and that your money is safe; that it will be handled honestly and apportioned properly. Ensure you always use a licensed estate agent with integrity to safe guard your money.

The Property Ombudsman

As a member of The Property Ombudsman, we abide by the code of practice for residential sales and the code of practise for residential lettings which has been approved by the Trading Standards Institute under the Consumer Codes Approval Scheme. All of our staff are made familiar with the codes of practise of The Property Ombudsman as well as our comprehensive internal complaints procedure.

All estate agents are required to register with an Estate Agent Redress Scheme which can investigate complaints from members of the public. The Property Ombudsman is an approved scheme under the Consumers, Estate Agents and Redress Act 2007. For further information, please visit

Propertymark Protected

We are an ARLA Propertymark Protected agent for residential sales and lettings. In what is becoming an increasingly complex process, our qualified team have the legislative knowledge and practical experience to ensure our customers are up-to-date and comply with all the necessary legal requirements in property.

Only by working with a Protected member of Propertymark, like Jezzards, will customers be properly protected as all of our client money is completely protected; Our qualified teams are required to keep up-to-date with any changes in legislation and industry issues, meaning that we can offer professional advice to our clients and ensure that they are made aware and protected against any changes in legislation; and Propertymark estate agents are experienced and trained professionals who abide by a nationally recognised Code of Practice. For further information, please visit

Tenancy Deposit Scheme (TDS)

Since 6th April 2007, it has been a legal requirement for all deposits held in respect of Assured Shorthold Tenancies to be held with either an insurance based or custodial statutory Tenant Deposit Protection schemes. As members of The Dispute Service (one of the three scheme operators), an insurance based scheme, our commitment increased in October 2010 in line with legislative changes, when the Assured Shorthold threshold rose to include tenancies up to £100,000.00 in rent per year.

The TDS is a multi-award winning provider of tenancy deposit protection, meaning both tenants and landlords alike are afforded with the benefit of an alternative deposit arbitration service where needed, authorised by the Department for Communities and Local Government. For further information, please visit

9-11 High Street Hampton TW12 2SA United Kingdom (033) 3043 3633 email (020) 3725 3022 Hampton TW12 2SA, Surbiton, Surrey, KT6 7AB

Jezzards properties Hampton

What our clients say about us

  • " Gary Watson was our first point of contact. He reached out to us quickly and did everything he could to make sure things were dealt with smoothly- which we really appreciated. Since then every dealing with Jezzards has been efficient and no fuss- great. "

    Anonymous September 2019
  • " Jezzards give me peace of mind and support knowing that keeping my tenants happy and comfortable. In particular, their property management team (specifically, Dorothy) are always so open, clear, kind and accessible. I think they offer great value for money and I thoroughly recommend them. "

    Astan August 2019
  • " Everybody at Jezzards Estate Agents, Surbiton was very patient and sympathetic to our needs as non-residents looking to buy in a completely new area. We were provided with maps and advised on the layout of the town and nearby areas. We would particularly like to thank Gaj Murali for showing us round various properties in the pouring rain and taking a personal interest in helping us find the right property. Thank you Gaj. "

    Anonymous August 2019
  • " just like to say that once agin the service from Jezzards has been exceptional and special praise tio Dorothy whio handled my lettiing from start to finish perfectlty and made sure all parties were happy. great company to deal with and would recommend to others without hesitation. thank you once more "

    Rino August 2019
  • " when it comes to commitment , customer service , friendliness and sheer professionalism i cannot praise them enough. great staff and great company to deal with. "

    Rino July 2019