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Tenants guide to renting


The renting process explained, step by step

We appreciate looking for a property can be very time consuming which is why we have designed our website and technology to be more effective and easier to find your rental home.

It is important that you start to consider your basic requirements before you start your search. It will help you narrow down exactly what you are looking for from a property; after all, this is going to be your new home. There are a number of factors which affect a tenant's choice of a property such as: budget, the style, size, location, local amenities, schools and transport links. Whether this is your first time renting or you have rented before we have designed a step by step guide to help you through the renting process with us.

Setting your budget

You need to consider what you are prepared to pay for the right property? Unless otherwise stated, rental properties are exclusive of all utilities and council tax so you will need to ensure that you have factored these in to the price. Most referencing providers require you to provide proof of an annual salary at least 30 times the monthly rent to be acceptable. For further information, you can view our tenants guide to referencing here.

Your property search

It is important that you start to consider your basic requirements before you start your search. It will help you narrow down exactly what you are looking for from a property; after all, this is going to be your new home. There are a number of factors which affect a tenants choice of a property such as: furnishings, availability dates, budget, size and location. By doing a little research beforehand you will be able to see if you are may be required to compromise on any of your search requirements beforehand.

Whether you are new to renting properties or if you are an experienced tenant, our lettings team are available to help with any queries you may have. You can start your property search today by clicking here.

By registering your property search with us, you will receive a sneak preview of our latest properties, 24 hours before they are launched on the major property portals, such as Rightmove and Zoopla. You can register your search online by clicking here and completing a few details about your search, or by calling our dedicated lettings team on 03330 433 633.

Viewing properties

Once you have found one or more properties which meet your requirements, contact our offices to arrange the viewings, we recommend that you contact the office several days prior to your preferred day as diaries do get full and you do not want to get disappointed if the agent can not fit you in or gain access to the property. One of our team will take you on viewings so you can see the property in person. This will build up a better perspective of what the property is like to live in. It is important to also get clarification on what is and is not included in the rental price, ask to the see the Energy Performance Certificate (EPC), also ask questions regarding the property that will affect your renting decision. After the viewing providing feedback to your letting agent will help them gain a stronger understanding of what your needs and requirements are in order to find the best property for you.

Securing your chosen property

The rental market moves much faster than the sales market so if you see the perfect property, you may have to act quickly to secure it. We recommend always being prepared with the relevant documents such as a form of identification and confirmation of your address. You will be required to complete an application to rent outlining any conditions you may have as part of your initial offer and confirming some basic details. Once this has been completed, we will be able to approach the landlord on your behalf. Should your offer be accepted, we require preliminary monies of one weeks rent as security to confirm your commitment to renting the property. This will be taken into account and deducted from the remainder of the money you'll pay in cleared funds before you move in.

The referencing process

You will be asked to give references to your prospective landlord to demonstrate your ability to pay the agreed rent and to confirm that you have rented in the past without any major problems. We use a third party external referencing provider to ensure that the checks are unbiased and to ensure the accuracy of the information we are collecting. The referencing process criteria will vary dependent on your employment status. As standard all referencing check will include a credit reference check and a reference from your previous landlord or letting agent. For further information, you can view our tenants guide to referencing here.

Your tenancy agreement

A Tenancy Agreement is a legally binding document that sets out the terms of the tenancy and is drawn up to ensure the rights and obligations of both the tenant and the landlord are adhered to. All relevant parties will be asked to sign this document, which agrees the responsibilities of the landlord and tenant. This may include such responsibilities as; you must tell your landlord if you are going away for longer than 14 days, you must not use the property as a business. The date on which the contract starts will become your rent's due date. You're unable to change this at a later stage, so please do bear it in mind when you reserve a property.

Our fees and other charges

Jezzards operate a transparent charging structure for our services to ensure that you can budget correctly before, during and after your tenancy. To ensure that you have no hidden surprises, we do not make any charges at the end of the tenancy. You may still be responsible for any dilapidations which have occurred during your tenancy. Charges may vary dependent on your personal circumstances and any conditions of your particular tenancy. We will confirm the exact costs to you in writing along with your confirmation of offer. You can find a full list of our fees and charges for tenants here.

Moving in day

When the landlord accepts your offer, your lettings negotiator will put all the details together and personally hand it over to our dedicated tenancy manager. They will call you to confirm all the arrangements and will draw up your tenancy agreement and other important documentation.

You'll also be issued with a 'moving in' invoice for payment at least 48 hours from the moving in date confirming the remaining balance required in cleared funds. Without the monies in cleared funds, we may be forced to delay your move in appointment.

With your references, paperwork and invoices complete, it's time to move in! Your keys will be available to collect at your check in appointment from either the landlord or inventory clerk - dependant on the service level your landlord has selected. (Your tenancy manager will confirm this to you beforehand). If you want to remove any element of stress from the day contact your local branch and ask for support with services such as their recommended removal company to help pack, move and unpack your belongings quickly and carefully or if you need it, any other assistance you may need during the process. We will inform your utilities provider and the local council of your move, so you don't have to.

9-11 High Street Hampton TW12 2SA United Kingdom (033) 3043 3633 email (020) 3725 3022 Hampton TW12 2SA, Surbiton, Surrey, KT6 7AB

Jezzards properties Hampton

What our clients say about us

  • " Excellent. Staff very helpful, professional and go out of their way to assit in every way. I have used Jezzards for selling and letting and cannot fault them. "

    Anonymous November 2019
  • " Jezzards provide a really good, personal service with Dorothy getting my gold stars for timely updates and an excellent response to any enquiries. The best letting agency I have dealt with in the last ten years. "

    Anonymous November 2019
  • " We’ve just sold our one bedroom flat in Surbiton. The team at Jezzards we’re great. Responsive and helpful. Thanks to Gaj, Victoria and their colleagues who helped. We would use them again "

    Tomas November 2019
  • " We saw several agents before signing with Jezzards. From the outset they were personable, professional and their market knowledge was excellent. Since starting the process every employee I have encountered has been really proactive and kept us fully informed. A brilliant service and worth the fee. Thank you. "

    ES, Hanworth October 2019
  • " Rated high with very good reason. Great customer service, pricing thoroughly researched for both buyer and same, no hard sale, professionalism from all members of staff exceptionally high, as was the photographer who took photographs of my property. I felt I could trust them, Victoria listened to personal concerns and was able to assuage fears drawing on years of personal experience. Quick to respond to queries on different communication platforms. They are a team to be strongly recommended. Sales team are extremely respectful, and were keen to find out as much about my property as they could. "

    Anne, Hampton October 2019