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Tenants guide to renting


The renting process explained, step by step

We appreciate looking for a property can be very time consuming which is why we have designed our website and technology to be more effective and easier to find your rental home.

It is important that you start to consider your basic requirements before you start your search. It will help you narrow down exactly what you are looking for from a property; after all, this is going to be your new home. There are a number of factors which affect a tenant's choice of a property such as: budget, the style, size, location, local amenities, schools and transport links. Whether this is your first time renting or you have rented before we have designed a step by step guide to help you through the buying process.



Setting your budget

You need to consider what you are prepared to pay for the right property? Unless otherwise stated, rental properties are exclusive of all utilities and council tax so you will need to ensure that you have factored these in to the price. Most referencing providers require you to provide proof of an annual salary at least 30 times the monthly rent to be acceptable.

Your property search

It is important that you start to consider your basic requirements before you start your search. It will help you narrow down exactly what you are looking for from a property; after all, this is going to be your new home. There are a number of factors which affect a tenants choice of a property such as: furnishings, availability dates, budget, size and location. By doing a little research beforehand you will be able to see if you are may be required to compromise on any of your search requirements beforehand. By registering with Jezzards, you can be sure that when a property to let comes on the market you'll be one of the first to see it. Our staff are trained to keep up with the trends of the local markets, so we will be able to advise you on how to get the most out of your money in the location of your choice.

Viewing properties

Once you have found one or more properties which meet your requirements, contact our offices to arrange the viewings, we recommend that you contact the office several days prior to your preferred day as diaries do get full and you do not want to get disappointed if the agent can not fit you in or cannot get access to the property. One of our team will take you on viewings so you can see the property in person. This will build up a better perspective of what the property is like to live in. It is important to also get clarification on what is and is not included in the rental price, ask to the see the Energy Performance Certificate (EPC), also ask questions regarding the property that will affect your renting decision. After the viewing providing feedback to your estate agent will help them gain a stronger understanding of what your needs and requirements are in order to find the best property for you.

Securing Your Chosen Property

The rental market moves much faster than the sales market so if you see the perfect property, you may have to act quickly to secure it. We recommend always being prepared with the relevant documents such as a form of identification and confirmation of your address. At Jezzards we require preliminary monies of £500 payable at this stage, this will be taken into account and deducted from the remainder of the money you'll pay in cleared funds before you move in. You will be required to complete an application to rent outlining any conditions you may have as part of your initial offer and confirming some basic details. Once this has been completed, we will be able to approach the landlord on your behalf.

The referencing process

You will be asked to give references to your prospective landlord to demonstrate your ability to pay the agreed rent and to confirm that you have rented in the past without any major problems. At Jezzards we use a third party external referencing provider to ensure that the checks are unbiased and to ensure the accuracy of the information we are collecting. The referencing process criteria will vary dependent on your employment status. As standard all referencing check will include a credit reference check and a reference from your previous landlord or letting agent.

Tenancy agreement

A Tenancy Agreement is a legally binding document that sets out the terms of the tenancy and is drawn up to ensure the rights and obligations of both the tenant and the landlord are adhered to. All relevant parties will be asked to sign this document, which agrees the responsibilities of the landlord and tenant. This may include such responsibilities as; you must tell your landlord if you are going away for longer than 14 days, you must not use the property as a business. The date on which the contract starts will become your rent's due date. You're unable to change this at a later stage, so please do bear it in mind when you reserve a property.

Our fees and other charges

Jezzards operate a transparent charging structure for our services to ensure that you can budget correctly before, during and after your tenancy. To ensure that you have no hidden surprises, we do not make any charges at the end of the tenancy. You may still be responsible for any dilapidations which have occurred during your tenancy. Charges may vary dependent on your personal circumstances and any conditions of your particular tenancy. We will confirm the exact costs to you in writing along with your confirmation of offer.

Moving in day

At Jezzards, when the landlord accepts your offer, your lettings negotiator will put all the details together and personally hand it over to our dedicated tenancy manager. They will call you to confirm all the arrangements and will draw up your tenancy agreement and other important documentation.

You'll also be issued with a 'moving in' invoice for payment at least 48 hours from the moving in date confirming the remaining balance required in cleared funds. Without the monies in cleared funds, we may be forced to delay your move in appointment.

With your references, paperwork and invoices complete, it's time to move in! Your keys will be available to collect at your check in appointment from either the landlord or inventory clerk- dependant on the service level your landlord has selected. (Your Tenancy Manager will confirm this to you beforehand). If you want to remove an element of stress from the day contact your local branch and ask for their recommended removal company to help pack, move and unpack your belongings quickly and carefully or request a quote from your online account. We will infirm your utilities provider and the local council of your move, so you don't have to.

Properties managed by us

If you are a tenant benefiting from our professional property management service, you will have access to a dedicated property manager, our 24 hour, 7 day a week, 365 days a year emergency helpline, tenancy support and advice to ensure your property remains in a good standard.

Property heath checks

The property you are renting is a large investment for your landlord, so they will arrange visit days to meet with you at the property and check that everything is in order, usually only a couple of times a year. Of course, if anything breaks down or needs repairing then the landlord will visit the property more often to ensure the property maintains in good condition for you to live in.

Your Property Manager

If your property is professionally managed by us, you'll receive a welcome call within 48 hours from your designated Property Manager, who will be your main point of contact during the course of your tenancy. They will advise you on any maintenance issues and if action is needed either by yourself or the landlord- depending on whether the issue is a long term fault or through 'wear-and-tear'.

A managed property will also receive regular inspections visits (carried out by your property manager) which will generate photographic reports. Both you and your landlord will receive copies of the report, so that everyone is aware of the property's current condition and disputes can either be avoided or easily resolved.

At the end of the initial tenancy

Once you are nearing the end of your tenancy period you will need to decide whether to extend your stay or move out (remembering to give two months' notice in writing).We will contact you around three months before the end of the initial fixed term to find out your intentions.

Staying put

If you do want to renew the tenancy, we will liaise with you directly and send you all the necessary paperwork to complete. If your circumstances have changed, some new checks may be needed, but this will be advised on at the time. Remember the landlord at this stage will be within their rights to serve notice on your tenancy if they need the property back or there have been any persistent issues.

Moving on

If we manage the property on behalf of the landlord, we'll arrange a check out with an independent inventory company (carried out on the last day of your tenancy) to ensure the property is left in an appropriate condition - at this point, you'll hand back the keys. If the landlord manages the property, you'll need to liaise with them directly in order to arrange a time and date to meet there, complete a check out and hand the keys back.

After serving your notice you'll need to ensure that the property is left in good condition in order for you to be entitled to your full deposit back. If there are no deductions or disputes and all the necessary forms are filled out correctly by you and by the landlord, your deposit should be returned ten days after the deposit release agreements have been received. Pardoning normal wear-and-tear, if the property is in the same condition as when you moved in, getting your deposit back should be no problem.



Why choose Jezzards

Whether you are buying, selling, renting or letting, you couldn't have made a better choice than Jezzards.

But don't just take our word for it; Customers review our services on the independent review site Feefo, where you can see what we are really all about.


So whether you are thinking of letting your property for the first time or you're an experienced landlord looking for a new letting agent service, please get in touch to discuss your requirements.

Remember, should you ever need to contact us, our customer service centre is available for you, 24 hours a day, 7 days a week on 03330 433 633.


What our clients say about us

  • " Jezzards managed to let my property within four day's of commencement of marketing activity. I found both Sam and Tiernan to be proactive, professional and approachable, and the impression I have garnered is that one will be in good hands with this company. These are the first agents I have used that employ professional photographers, which I found impressive and is in itself symbolic. In short, so far so good. "

    Gideon, Feltham April 2018
  • " I was provided a thoroughly professional service throughout, kept up to date and consulted on every aspect of the marketing of the property, the viewings and feedback, the offers and all the way through to the sale of the house itself. I found everyone I dealt with to be friendly, courteous and highly professional including Tiernan and Abigail who were active in the sale and especially Lowen who was always an absolute pleasure to talk to and who did a fantastic job on securing the sale on the house at a price I was very happy with. I would have absolutely no hesitation in recommending Jezzards and was extremely thankful to them for dealing with everything so well in what was a difficult time personally. "

    Rob, Hampton April 2018
  • " I found Jezzards Estate Agents incredibly professional and their service outstanding, in particular Abigail Ramsey whom I dealt with. Their advertising is of very good quality and it includes the virtual tour which is an excellent addition to the photos and the floor plan. The whole process was very smooth and I was being kept informed and updated on a regular basis. I would highly recommend Jezzards to anyone looking to buy or sell a property. Their professional attitude, friendliness, very personal and attentive approach together with a great knowledge of the market makes them one of the best agents I’ve ever dealt with. "

    Edyta April 2018
  • " I am really happy with my experience with jezzards. They done everything within their power to ensure my property was rented.. this included over 25 viewings attended by sam or tiernan. Great job "

    Benjamin, Ashford March 2018
  • " Excellent customer service, all staff very helpful polite and professional at all times, I would highly recommended Jezzards as an estate agent ! "

    Sandra March 2018