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New Legal Requirement for Lettings Agents and Property Management Agents to be a member of an Approved Redress Scheme

  01 Oct 2014

From 1 October 2014, there will be a legal requirement for all letting agents and property management agents in England to be a member of an approved redress scheme with one of the appointed schemes. Jezzards Estate Agents are proud members of The Property Ombudsman redress scheme, who specialize in property related services.

Commenting on this new legal obligation, Ross Jezzard, Director of Jezzards said:
“We have always been committed to providing excellence in service we offer to our clients and have volunteered to become licensed members of both the Association of Residential Letting Agents (ARLA), the National Association of Estate Agents(NAEA) and the new London Rental Standard(LRS). We welcome the introduction of compulsory redress. The industry needs regulating and this is the first step towards that”.

“In an industry plagued by poor service standards, it is important to choose an honest, professional, regulated estate agent. Our reputation is of the utmost importance to us and we are committed to delivering an excellent, reliable and proactive service of which we can be proud. We ensure that all of our staff are trained to the highest possible standards to ensure you receive sound legislative knowledge and practical experience to ensure that you comply with all of the necessary legal requirements. Whether you are selling or letting your property, it is vital that you choose an estate agent that is a member of the industry’s leading bodies. At Jezzards, we promote a culture of integrity which is why we are proud to follow the strict codes of practice of The Property Ombudsman as well as being licensed members of both the Association of Residential Letting Agents (ARLA), the National Association of Estate Agents (NAEA), and the London Rental Standard (LRS) to give you peace of mind that you will receive, honest professional advice, coupled with an unrivaled level of customer service”.


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What our clients say about us

  • " Rated high with very good reason. Great customer service, pricing thoroughly researched for both buyer and same, no hard sale, professionalism from all members of staff exceptionally high, as was the photographer who took photographs of my property. I felt I could trust them, Victoria listened to personal concerns and was able to assuage fears drawing on years of personal experience. Quick to respond to queries on different communication platforms. They are a team to be strongly recommended. Sales team are extremely respectful, and were keen to find out as much about my property as they could. "

    Anne, Hampton October 2019
  • " I've dealt with some horrible agencies whilst renting in the past but I am glad we had Jezzards as our last. Didn't know that someone so professional and understanding and true to it's word existed in the business. I locked myself out once and they were there in  20 mins to assist. Heating stopped in the night and their out of hours assistance helped sort us out. Any problems or issues, were very promptly and effectively dealt with...I didn't even have to chase them. Our exit was quick, refunds took some time due to overlooked issues, which Victoria Jezzard looked into personally, and all done in 3 days. Dorathy was our handler and she was ace!! "

    Lorraine September 2019
  • " Gary Watson was our first point of contact. He reached out to us quickly and did everything he could to make sure things were dealt with smoothly- which we really appreciated. Since then every dealing with Jezzards has been efficient and no fuss- great. "

    Anonymous September 2019
  • " Jezzards give me peace of mind and support knowing that keeping my tenants happy and comfortable. In particular, their property management team (specifically, Dorothy) are always so open, clear, kind and accessible. I think they offer great value for money and I thoroughly recommend them. "

    Astan August 2019
  • " Everybody at Jezzards Estate Agents, Surbiton was very patient and sympathetic to our needs as non-residents looking to buy in a completely new area. We were provided with maps and advised on the layout of the town and nearby areas. We would particularly like to thank Gaj Murali for showing us round various properties in the pouring rain and taking a personal interest in helping us find the right property. Thank you Gaj. "

    Anonymous August 2019