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People Want Face To Face Communication From Agents – We Deliver

  03 Oct 2018

If you are looking to sell your home, it is fair to say that communication is vital. When you consider that legal documents need to be exchanged, a price has to be negotiated and then agreed and that a lot of things happen at short notice, clear communication is absolutely essential in the house selling process. At Jezzards, we aim to provide clear communication as best we can, and we are pleased to see the results of a recent report saying that many people prefer face to face communication with an estate agent.

The survey questioned 1,000 people who had recently bought or sold property. With 56% of respondents saying that face to face communication with an estate agent was their preferred method of communication, there was a clear winner when it comes to getting a point across. We know that people are busy, and it isn’t possible to always meet in person but when schedules allow, this is the platform that ensures projects are progressing in an effective manner.

Email and telephone communication are liked by many people

The next two preferred methods will not come as a surprise and it perhaps indicates that people are busy and need a communication method that reflects them being on the move. 16% of respondents said that telephone communication was their favoured way of contacting an estate agent while 15% of respondents said that email communication was the best way for them to discuss matters with an agent.

In a sign of the changing times, there was also limited support for very modern digital methods. 5% of respondents stated a preference for online chat communication and there were also preferences for text messages, online dashboards and personal apps. It is unlikely that most people would want to communicate with an estate agent solely through these channels but at certain times, staying in touch quickly and confirming matters can be of considerable benefit.

Property market is evolving

There is no denying that the property market has evolved in recent times and estate agents must move with the times. A face to face chat with a client is a brilliant way to start communicating but there is often a need to get in touch quickly. At Jezzards, we aim to be flexible when it comes to dealing with clients as we know that clients are keen to find flexibility. There will always be times when traditional methods are required but equally, there should be times when the process is improved by using a quicker form of correspondence.

Given the importance of concluding deals on time and in responding quickly, anything which speeds up communication without compromising on the quality of communication is vital. The standard of service demanded by clients is increasing all the time, and estate agents have a responsibility to meet and exceed these expectations.

If you’re looking to choose an agent that puts you first and progresses your property deal in an effective manner, come and speak with Jezzards today on 03330 433 633.


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What our clients say about us

  • " I've dealt with some horrible agencies whilst renting in the past but I am glad we had Jezzards as our last. Didn't know that someone so professional and understanding and true to it's word existed in the business. I locked myself out once and they were there in  20 mins to assist. Heating stopped in the night and their out of hours assistance helped sort us out. Any problems or issues, were very promptly and effectively dealt with...I didn't even have to chase them. Our exit was quick, refunds took some time due to overlooked issues, which Victoria Jezzard looked into personally, and all done in 3 days. Dorathy was our handler and she was ace!! "

    Lorraine September 2019
  • " Gary Watson was our first point of contact. He reached out to us quickly and did everything he could to make sure things were dealt with smoothly- which we really appreciated. Since then every dealing with Jezzards has been efficient and no fuss- great. "

    Anonymous September 2019
  • " Jezzards give me peace of mind and support knowing that keeping my tenants happy and comfortable. In particular, their property management team (specifically, Dorothy) are always so open, clear, kind and accessible. I think they offer great value for money and I thoroughly recommend them. "

    Astan August 2019
  • " Everybody at Jezzards Estate Agents, Surbiton was very patient and sympathetic to our needs as non-residents looking to buy in a completely new area. We were provided with maps and advised on the layout of the town and nearby areas. We would particularly like to thank Gaj Murali for showing us round various properties in the pouring rain and taking a personal interest in helping us find the right property. Thank you Gaj. "

    Anonymous August 2019
  • " just like to say that once agin the service from Jezzards has been exceptional and special praise tio Dorothy whio handled my lettiing from start to finish perfectlty and made sure all parties were happy. great company to deal with and would recommend to others without hesitation. thank you once more "

    Rino August 2019